Billing and Payment Policy

Effective and last updated: September 26, 2026

This policy applies to paid GoPBIS subscriptions unless a signed order form, purchase order acceptance, or other written agreement states different terms. The written agreement controls if it conflicts with this page.

Quotes and orders

Pricing, subscription term, included schools or seats, and any implementation services are stated in the applicable quote or order. A quote is not an active subscription until accepted through the purchasing process stated in that quote.

Invoices and payment

GoPBIS supports school purchasing and purchase-order workflows. Invoices identify the amount, due date, accepted payment method, and remittance instructions. The subscribing organization is responsible for accurate billing contacts and timely payment. Send purchase orders, remittance questions, or billing contact changes to billing@gopbis.com.

Taxes

Prices exclude taxes unless the quote says otherwise. The customer is responsible for applicable sales, use, and similar taxes, excluding taxes based on GoPBIS income. Schools claiming exemption should provide valid documentation before invoicing when possible.

Renewal and changes

The order identifies whether a subscription renews automatically or requires a new order. GoPBIS will communicate renewal pricing or material plan changes before they take effect as required by the applicable agreement and law. Continued use after an agreed renewal constitutes acceptance of the renewed term.

Cancellation

Cancellation and non-renewal requests must come from an authorized school representative and should be sent to billing@gopbis.com before the deadline in the applicable order. Ending use of the platform does not by itself cancel an active order or unpaid invoice.

Refunds and credits

Unless an order or law states otherwise, paid subscription fees are non-refundable once the service term begins. GoPBIS may issue a credit or refund when required by law, promised in a written agreement, or approved to resolve a verified billing error or material service issue.

Past-due amounts

We will make reasonable efforts to contact the billing representative about a past-due balance. Access may be limited or suspended when payment remains overdue, subject to the order and applicable law. Suspension does not erase amounts already owed. We will work with school purchasing offices to resolve documented processing delays.

Billing disputes

Report a suspected invoice error promptly and include the school name, invoice number, disputed amount, and explanation. We will review the account and pause collection activity on the reasonably disputed portion while the review is active.

Contact

Billing questions: billing@gopbis.com
Purchasing and sales: sales@gopbis.com